Delete Your Data

The fastest way is inside the app. In HappyPaws.pet, open Profile, then Delete account. In the HappyPaws Vendor app, open Settings, then Delete account.

Read what will be deleted, type DELETE to confirm, and tap the delete button. Your account and data are deleted right away and you are signed out.

Subscriptions bought through the App Store or Google Play must be cancelled in your store account settings. Subscriptions paid on our website are cancelled automatically when you delete your account.

If you own a business account that has other team members, the app will ask you to contact us first so the business can be transferred or closed.

If you cannot use the app, email [email protected] from the email address of your account with the subject "Account deletion request".

We will verify that the request comes from the account owner, delete the data within 30 days, and send you a confirmation email when it is done.

You can delete pets, photos, posts and other items yourself in the app. You can also ask us to delete only some of your data without deleting your account: email [email protected] and tell us what to remove.

When your account is deleted, we remove your account profile, your pets and their medical records, your photos and files, your posts and comments, your messages, your push-notification token, and your location and address information. If you own a business listing, it is deleted too.

Payment and transaction records are kept without your name for as long as tax and accounting laws require.

Anonymized or aggregated data that can no longer identify you may be kept.

Copies in backups are purged within 90 days.

If you signed in with Google, you may also remove HappyPaws.pet's access in your Google account settings. This is optional and does not replace deleting your account.

To delete a business account, open the HappyPaws Vendor app, go to Settings, then Delete account, type DELETE to confirm, and tap the delete button. You can also email [email protected] from the email address of the account with the subject "Account deletion request".

If you own a business that still has other active team members, the app cannot delete the account yet. Contact [email protected] to transfer ownership or remove the team first.

Your business or building listing, business photos and documents (including licence photos and address proof), vet and team profiles, appointments and patient notes, promotions, coupons, community posts, chat messages, and push-notification token are deleted, and the business disappears from the HappyPaws map. Your business subscription paid by card through Stripe is cancelled immediately, and your customer record at Stripe is removed where possible. Nothing is refunded automatically; contact support if you need a refund.

Payment and transaction records are kept without your name for as long as tax and accounting laws require. Backups are purged within 90 days. If you are a team member of someone else's business, deleting your own account removes your membership but does not delete that business.

Questions about deletion or your privacy rights can be sent to [email protected]. See also our Privacy Policy at https://www.happypaws.pet/privacy-policy.