Privacy Policy

This Privacy Policy explains how HappyPaws.pet collects, uses, shares, and protects personal information when you use the HappyPaws.pet mobile app and website (together, the "Service").

By creating an account or using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.

Required for an account: your name, email address, and an account (user) ID. You can sign in with an email and password or with Google.

Optional information you choose to provide: phone number, address, purchase and subscription history, photos and videos (for example pet photos, vaccine cards, and community posts), files and documents (for example pet medical records), in-app messages (for example pet sitter booking chat), community posts and other content you create, and a device push-notification token so we can send you notifications.

Pet information: pet profiles and the health and vaccination records you add for your pets.

Location: we may derive an approximate location from an address you enter, for example when you sign up as a pet sitter. The map feature uses your device location on your device to show nearby places.

Voice and audio: audio is used only live during video vet consultations and voice input. It is not recorded or stored by us.

We use your information to provide the features of the Service, create and manage your account, process subscriptions and payments, send service notifications and emails, provide customer support, and keep the Service secure and prevent abuse.

We do not use your information for advertising, and we do not use advertising identifiers.

We do not sell your personal data and we do not share it for advertising. We share information only with service providers that help us run the Service, and only as needed: Supabase (cloud hosting, database, and file storage), Stripe and Google Play billing via RevenueCat (payments and subscriptions), LiveKit (video consultations), Google Maps (maps), Mailgun (email delivery), and Firebase Cloud Messaging and Expo (push notifications).

Partner vets, clinics, and businesses receive the information needed to serve you when you book with them or join one of their plans.

We may also disclose information when required by law or to protect the rights, safety, and security of our users and the Service.

Data sent between the app or website and our servers is encrypted in transit using HTTPS. No method of transmission or storage is completely secure, but we work to protect your information.

We keep your information while your account is active. When you ask us to delete your data, we delete it as described on our Data Deletion page (https://www.happypaws.pet/delete-data).

Limited information may be kept for a period afterwards where required by law (for example payment and tax records) or in backups until they are purged.

You can ask to access, correct, or delete your personal information, and you can withdraw your consent to our processing at any time, including by deleting optional data or your account.

To make a request, email [email protected] from your account email. We may need to verify your identity before completing a request.

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the effective date above and, for significant changes, notify you in the app or by email.

This section applies to the HappyPaws Vendor app (com.petbuddyth.vendor) and to businesses such as vet clinics, pet businesses, and condo or building managers that use it. It is in addition to the sections above.

Business details: business name, email, phone number, address (used to place the business on the HappyPaws map), opening hours, business photos, and, if you choose to provide them, a tax ID and proof of address. We use these to create and verify your business listing and to show it to pet owners.

Account login: your email and password, or Google sign-in. Team members you invite are identified by their email address.

Team members and vet profiles: names, phone numbers, languages, specialty, education, licence number, licence photo, and profile photo. We use these to verify veterinarians and to show vet profiles to pet owners who book with you.

Appointments and patients: when a pet owner books with your business, you receive the pet and owner details they provide (for example pet name, species, owner name and contact details, requested time) and you update the visit status. You also receive any notes and records you add yourself. You are responsible for using this information only to provide your services.

Vet plans and ratings: confirmations of the services you provide under a customer's vet plan, and the ratings customers leave for your business.

Promotions and posts: promotions, deals, coupons, and community posts that you submit, which may be shown publicly in the HappyPaws app. Coupons you scan are recorded so they cannot be used twice.

Device permissions: the app uses your camera to scan customer QR codes and to take business photos, and your photo library to choose photos and verification documents. The Vendor app does not use your microphone and does not collect your device location.

Push notifications: a device push-notification token, so we can notify you of new appointments, requests, and account updates.

Subscription billing: business subscriptions are paid through Stripe. Card details are handled by Stripe and are never stored by HappyPaws; we keep only subscription status and payment records.

We use this information only to run the Vendor app and the HappyPaws marketplace, verify businesses, provide support, and keep the Service secure. We do not sell it or use it for advertising. Service providers are the same as listed in Section 4.

Retention and deletion: we keep business data while the account is active. You can delete your business account in the Vendor app (Settings, then Delete account) or by email, and we then delete the data as described on our Data Deletion page (https://www.happypaws.pet/delete-data). Payment records are kept without your name for as long as tax and accounting laws require.

Questions or requests about business data can be sent to [email protected] or [email protected].

Questions or requests about this Privacy Policy or your data can be sent to [email protected].